Space Hotels: unity is strength.
Sharing information at the heart of new services
Space Supranational Hotels was founded in 1974 by 5 Italian hoteliers and a further 25 from Amsterdam, London, Paris and Zurich. From the outset, the company equipped itself with an innovative reservation centre to offer its customers a fast, flexible and professional service. Nowadays the company boasts a network of hotels (consisting of 1,000 hotels in 65 countries worldwide: in Italy, over 100 hotels in over 60 Italian cities) that offer a warm welcome, comfort, professionalism, personality and quality of the highest level.
The needs of Space Hotels
1. for direct use oriented to the "core business" of Space Hotels
2. to offer services that add value for associates or third party users
to create a network-community capable of using shared services and collecting and interpreting a critical mass of uniform data, in order to create synergies and economies of scaleGuidelines of our Space Hotels project
We provided a tool for: Optimal management of the Space Hotels core business
What does Scrigno CRS (Central Reservation System) do for Space?
>Single inventory of availability of all associated hotel structures
>Manages all reservations of the associated hotel structures
>Manages multi-channel distribution and availability on direct and intermediate channels
>Collects and stores all reservation-related information to be used for relationship marketing purposes
>Collects and stores all information on customer master records
>Collects and stores all documents and correspondence with customers through an electronic archive
The database is used for
_ storing all data relative to Customers and Guests, Companies or Agencies
_ storing all management, fiscal and operational information
_ retrieving, entering and integrating data from/to all applications, both internal and external
Space Hotels now has