What does the Technical Assistance service consist of? 

Our support team comprises specialised technicians, mostly from a hotel background, capable of guaranteeing a high level of technical assistance to all customers.

Thanks to the assistance contract, our customers can benefit from a number of highly value-enhancing services, such as:

·    Telephone assistance 365 days of the year, from 7 am to 11 pm
·    Remote assistance (for users with broadband connection)
·    Support via Skype®
·    Upgrades to improve products (at least one a year)
·    Constant adjustment to changes in legislation.

 

Customised assistance

We offer technical tutoring to assist the Management Departments of structures and groups with complex organisation and processes. Our dedicated project managers identify your company's visible or hidden needs together with you and study the most appropriate solutions.
Our experts are trained to carry out the necessary analysis for optimising technology, thereby saving your company the effort of carrying out activities that do not contribute value to your business, and offer you customised solutions of our software to satisfy new needs.

 

3 ideas to help you save
Remote assistance	Nowadays, we provide over 90% of our services through remote assistance: this allows you to save time and money!
Skype	You may contact our technical assistance service via Skype®:  this popular telephone communication programme allows you to contact other users through the Internet free of charge (for further information, please visit: http://www.skype.com/intl/it/allfeatures/skypetoskypecall/)
On-site training to transfer know-how	Our aim is to train your collaborators in the best possible way, to ensure that they are capable of using the tools rapidly and correctly:  thus, besides on-site training courses, we can also arrange further courses through video conference