The customer

Space Supranational Hotels was founded in 1974 by 5 Italian hoteliers and a further 25 from Amsterdam, London, Paris and Zurich. From the outset, the company equipped itself with an innovative reservation centre to offer its customers a fast, flexible and professional service. Nowadays the company boasts a network of hotels (consisting of 1,000 hotels in 65 countries worldwide: in Italy, over 100 hotels in over 60 Italian cities) that offer a warm welcome, comfort, professionalism, personality and quality of the highest level.

The needs of Space Hotels

> Having an efficient Central Reservation system that is economically sustainable and tailored to its highly specific business model.
> Having an industrial product that can be enhanced day-by-day with tailored solutions.
> Having advanced solutions:

1. for direct use oriented to the "core business" of Space Hotels.
2. to offer services that add value for associates or third party users

to create a network-community capable of using shared services and collecting and interpreting a critical mass of uniform data, in order to create synergies and economies of scale

>Single inventory of availability of all associated hotel structures
>Manages all reservations of the associated hotel structures

• Manages non-successful requests
• Manages rates, agreements, commissions and allotments
• Manages customer preferences

>Manages multi-channel distribution and availability on direct and intermediate channels
>Collects and stores all reservation-related information to be used for relationship marketing purposes
>Collects and stores all information on customer master records
>Collects and stores all documents and correspondence with customers through an electronic archive

The database is used for

_ Storing all data relative to Customers and Guests, Companies or Agencies
_ Storing all management, fiscal and operational information
_ Retrieving, entering and integrating data from/to all applications, both internal and external

	The advantages of our solution for Space Hotels Space Hotels now has A proprietary solution tailored to the customer Full possession of data to be used for CRM, marketing and customer loyalty promotion  An advanced and reliable platform A high-quality hosting service