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Online concierge: .... |
What is OnlineConcierge? An innovative information service designed to meet the communication needs of hotels with the aim to foster customer loyalty. This service takes the relationship between the hotel and the customer in hand even before check-in. Advantages Guests receive reservation confirmation as well as detailed information on the hotel’s services and special offers and have plenty of time to book them before their arrival. Guests can also be informed about local events taking place during their stay, allowing them to better plan their trip and possibly even lengthen their stay. Guests will be able to book exhibition tickets, restaurants, tours, and so on, through the hotel concierge service. |
Why OnlineConcierge
- To promote the hotel’s services and special offers even before guests have checked in, thereby ensuring higher revenues and better organisation of the work.
- To improve customer satisfaction by informing the customer in a professional and automated manner that the reservation is confirmed.
- To furnish useful information about the city and the scheduled events, thus reinforcing the hotel’s partnerships with local hospitality and event organisers.
- OnlineConcierge guarantees a higher quality service with less time spent on searches, and the reception desk staff is always well informed about local events.
- OnlineConcierge is perfectly integrated in all the GP Dati solutions, and is also available as a stand-alone product.
Part.IVA 01560290270
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| hotel software | gestionale hotel | soluzioni hotel | ||||
