Case Study: Turin Palace Hotel
A great history of Turin hospitality
The customer
Turin Palace Hotel represents a great history of Turin hospitality. It closed its doors at the end of the Olympic event in 2007 and was subject of a 7 years long restoration worth 20 million euro. The hotel is located in a prestigious building dated back 1850 near Porta Nuova Station.With 127 rooms all just renovated, a greedy restaurant, a relaxing Spa and comfortable rooms for your business meetings the Turin Palace Hotel offers a unique atmosphere, rich in history and in the most modern amenities, both for leisure travelers and for business ones.
The revival of the Turin Palace Hotel has been entrusted to the Marzot family, which already manages two hotels in Milan, the Hotel Spadari al Duomo and the Duke of York, both successfully managed by GP Dati for years.
The program capable of adapting to all the new needs imposed by the market (direct import of bookings through integration with the channel manager, elaboration and restitution of highly effective data through BI & Sales Analysis module, outsourcing management and maintenance through integration with Hoxell, the web platform for tablets and PCs that improves the guest experience by managing the communication with the guest and the housekeeping and maintenance activities).
List of Scrigno Suite modules installed
♦ PMS multi-property (single system with centralized database for the three structures)
♦ CRS (to manage reservations of all structures from all channels)
♦ CRM (used to track guests information from PMS in order to provide service quality and maintain a very loyal customer base);
♦ Datawarehouse (for reporting and statistical analyzes);
♦ MICE (to manage the meeting rooms and all connected services)
♦ B.I. Sales Analysis (based on the Oracle Business Intelligence, to monitor the business performance in real time);
♦ Document scanner (to facilitate customers data entry and avoid errors).
"Scrigno system is very simple, despite being really complete"
Matteo Marzot, General Manager of the hotel, explained why they chose GP Dati and SCRIGNO. "For me Scrigno system is very simple, despite being really complete. Simple because its functions follow a clear train of thought, so you can start using it after a few hours of initial training; in so many years all my employees have always been able to use it properly, without too much effort, because of its user friendliness. Complete because there is everything we need for managing the hotel as well as for management of our customers, helping us to personalize the service, provide service quality and maintain a very loyal customer base. Practical and effective because, apart from its simplicity, it provides access to a large number of data organized and displayed in a way that can be processed according to requirements that each company may have.”